Despite Jason’s jokes about the outage……. I am certainly glad I am not on a NOC based system today. Having technically owned this sort of system and been a user of it for YEARS…..I can safely say that this and every other NOC outage is severely impacting to the business.
I don’t have to tell those of you who have experienced being the technical person on the hook for the service…..but for the rest of you, the entire company starts to think that you and your team are the problem and that they should be the ones to discuss the outage with the vendor (um, the entire continent doesn’t have service……why does the CEO think they have more pull then the entire US Government?)
The interesting thing Jason and the rest of the competition is missing is that if you’re just talking email, these little outages are worth it for most users in the world, if it means that the email on the device is easy to use and naturally addictive…..(sorry there is still nothing better at mobile email then a blackberry device)!!