EMC Secure Remote Support (ESRS) Gateway

I have not had a chance yet to play with this yet…. here is why I am excited about it though:

  • ESRS is software that can be installed (with EMC’s help) on your own server hardware in the ‘DMZ’
  • To manage problems, ESRS connects to EMC support over a 128 bit encrypted channel
  • EMC Support professionals still have to authenticate (twice to be exact) before using this channel
  • Once the support pro is logged in and on your ESRS server, a connection is established with the internal equipment using EMC Remote
  • Every action is logged and available to both EMC and the comany
  • Once the session is over, ESRS breaks down all connections and EMC is unable to access the equipment until the next time ESRS calls them

This is a huge step forward for EMC…. no more dial-in/out to your company!!Some more details if you are interested…..

Sales/Marketing Flash Overview

Webcast replay

btw… it’s free for all supported EMC equipment (I too was suprised to hear this…but it’s true)


4 Responses to “EMC Secure Remote Support (ESRS) Gateway”

  1. Nelson Ekeh Says:

    Could you please send a number where I can reach you


  2. Christophe Says:

    Hi all,

    If you need any details regarding ESRS, please contact us. All the contact details are at http://www.systemic.fr, ask for christophe.

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